THE LAW

Any person or company that offers for sale (other than occasionally) package holidays must comply with Package Travel, Package Holidays and Package Tours Regulations 1992 (the Regulations) which are based on European law. The Regulations set out travel organisers' responsibilities to their customers and remedies available to them should a breach of the Regulations occur.

The Regulations provide consumers with statutory legal rights against tour operators by making clear to tour operators that they have legal responsibilities to their customers. The Regulations also enable dissatisfied holidaymakers to pursue their case with a single supplier, the travel organiser, instead of with individual suppliers such as airlines or hoteliers.

If you decide to purchase your holiday from a company that does not comply with the Regulations, then:

• If that company fails, you are more likely to lose your money
• The company will be breaching the Regulations by not complying with them
• A failure to protect consumer's prepayments is a criminal offence

HOW WE COMPLY

We operate a trust account where any holiday we sell is a package for the purposes of the Regulations.

MORE INFORMATION